Toeic Speaking – Bài 5 P3 – Propose A Solution - Sample Test (Part 2)

Cạn còn nhớ Carol chứ, một cô gái rất xinh đẹp mà chúng ta đã được gặp trong bài học trước. Và hôm này, sẽ có một có gái khác cùng tham gia, đó là Chi. Cả hai sẽ trả lời khiếu nại mà Ms Quynh Anh đưa ra, hãy cũng lắng nghe cách mà họ phản ứng và giúp người gọi giải quyết vấn đề đó như thế nào trong toeic speaking.

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Hello, my name is Quynh Anh. I am calling about my bank card problem. As usual, I don’t have this a lot but this morning when I was trying to withdraw the money from the ATM, there’s something happen. I got my money, I got my receipt, but my bank card didn’t come out. And I tried several times. I pressed some buttons there but it just didn’t work.

Now I don’t have my bank card with me. And there’s one thing like this: I am going on my cavation tonight. I am very busy. I am at work right now. And I need my bank card for my vacation. So it’s very urgent that you need to call me back as soon as possible and tell me what I have to do in order to get my bank card back ASAP. I really need it. And here is my number: 5555 1234. So please call me at this number and let me know what’s happening. Thank you.

Luyện tập toeic speaking cùng bạn bè

The performance by Carol

Hello Ms Quynh Anh. I am Carol from the bank. I’ve got a message. I am sorry for the inconvenience that the ATM machine has caused to you. And I understand the confusion and the trouble you’ve gone through because of the problem. It doesn’t happen always but I’m afraid that it does sometimes. I know that you need your card ad soon as possible. So please give us your card number and when we could reach you, I promise I will send our colleague to bring you the card right now. Thanks a lot.

The performance by Chi

I apologize for any making inconvenience at that time. Here is what I can do for you. First you have to call me and you have to let me know your credit card number and your any, ah, personal indentification…and, uh, personal information which is our name and, uh, security number, just like that. The uh, I’ll… Then I call to make, uh, Ok. And I’m call, Ok, I have someone to fix right away that prolem, ah… Ok.

What do you think about the performance by Chi and Carol? I think that they both did a very good job. And now I’m going to give some feedback about Carol’s performance first.

About Carol, you can see that she has a good progress on her pronunciation. This time I must agree that her pronunciations is pretty good except the two small things that she forgets. I hope you still remember Carol the word “always” we have the “s” in the end. I know that you know “always” has to be prounved with “s” however maybe she is a little bit nervous, so she forgets that.

You guys: don’t forget the “s” at the end of “always”. And the second point about the pronunciation is that the word. “colleague” – the people who work with you. Don’t say “college”, I think that is a general mistake many students say “college”. But actually it’s not. You have to pronounce it “colleague – /ka:li:g/”. besides that two minor mistakes, I can not find any other mistakes about your pronunciation. So congratualtions Carol. And now you will be shown with a lot of compliments.

The structure of your speaking is reading is really good. You introduce yourself, your position, you address me: hello Ms Quynh Anh. And you summarize the problem really well. You said I understand that you have problem with an ATM machine and you even explain a little bit for your back like. It doesn’t happen always but it does sometimes. I am sorry. You are always sincerely, faithfully when you say sorry. And I feel happy being apologized like that. So this is very good. And when you propose the solution, I must say that it’s perfect. You want to bring me the card ASAP right away. That’s what I need because I am going on my vacation, I need my bank card.

And you are bringing my bank card right away. So who is better than you. I bet nobody is. And the last thing that you do. You conclude your speaking. You say thank you to me too even I’m complaining to you but you still say thanks. So that is really good. I am very happy about the structure of your speaking in the part of “Propose a solution” of Toeic speaking exam. So very good. Keep that up. Congratulations once again.

And now, let’s move to our second girl today –Chi. I must say that I am very nervous right now. Oh my gosh, she has a very beautiful pronunciation. Even now i don'’ know I am speaking English will or not. Her British accent is perfect, beautiful. I love it a lot. However, about the structure of your speaking, I know that you know it’s not very good. It’s not that really bad but it’s not good. Because it’s not organized.

You forget to address me: Hello ms Quynh Anh. Anh then when you are talking to me, I don’t know if you summarize the problem or not because it’s a little bit confusing listening to your speaking. But I remember that you did say sorry which very a good thing. However the way that you say sorry makes me feel like you don’t want to say sorry. It makes me feel like it’s me fault, not your fault. So a little bit uncomforble if I am customer. Last but not least, I think that you did mention little bit a bout concludion, however, it’s not clear. Overall, I think that you have a good pronunciation but the structure of your speaking is not good. And it’s very confusing to understand.

Toeic speaking giải quyết vấn đề

Through this lesson, I hope that you will remember the structure of “How to propose a solution”. You need to introduce your self, your name, your position, you need to address the people who complains and you need to know how to summarize the problem, say ing sorry faithfully and sincerely like you want to not like you are forced to say sorry. And about the solution, I bet you gorget to propose a solution in your speaking I remember that yo just say like “Okay, I’ll call you later”. So it’s not a solution. So I think that you should recommend something like “I’ll call you vack later” or “I’ll send you another bank card”of something like that. It’s not just you call me back later. I need an answer because it’s emergency.

Anyway, thank you for being with me to day and helping me out with that and I hope both of you now understand how to propose a solution successfully and appropriately.

Bài sample test hôm nay đã kết thúc bài học propose a solution – giải quyết vấn đề. Phần này với sự trình bày của Ms Quynh Anh và 2 cô gái xinh đẹp Carol và Chi, các bạn đã được nghe một vấn đề thực tế và 2 hướng giải quyết của 2 cô gái. Hy vọng các bạn có thể có được những kiến thức hay và bổ ích.

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